| CALLER ID/PHONES |
| Model Number |
Question & Answer |
| TID991 |
Q:
What is SSN and LSN?
The Special Service Number is a sequence of digits that can be stored and used to gain access to certain features of a telephone network prior to dialing an actual phone number. It is similar to IP number and should apply from your telephone network company. SSN is useful for dialing long distance call. LDS is long distance code. For example, if you set the SSN as 17909, set LDS as 1 and set area code as 416. When you want to dial back the incoming no. 6742123, keeping press [DIAL] continuously for 3 seconds, then the phone will dial back '17909-1-416-6742123' automatically. If you do not wish to enter those numbers, they can be skip to next setting.
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| COMPACT FRIDGE |
| Model Number |
Question & Answer |
| All Igloo Fridges |
Q:
Can I plug in my fridge as soon as I get home?
Due to the carton movement during the shipping process, all fridges should be placed upright for atleast 2 - 4 hours before being plugged into an electricial outlet. This time will allow the oil in the compressor to settle back in its original place.
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| All Igloo Fridges |
Q:
What should be the setting of the fridge at?
The setting should be set at 3 or 4 depending on the external temperature. On a cold day, setting should be set at 4 or 5. As on a hot day, the setting should be lower.
Once the fridge is plugged into an electrical outlet, wait for an hour and verify the internal temperature before putting food in it.
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| All Igloo Fridges |
Q:
Where can I purchase a Thermostat for my Igloo fridge?
Replacement thermostat can be purchased for $12 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and all information printed on the thermostat.
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| FRF452 |
Q:
My Igloo Freezer model FRF452 does not have a drain plug as mentioned in the instruction manual.
The Igloo model FRF452 does not come with a drain plug. The absence of a drain plug has no impact on the performance of the product. It has a hole at the bottom and any water that comes gets drained out from this hole.
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| DIGITAL PHOTO FRAME |
| Model Number |
Question & Answer |
| DPF712 |
Q:
How do I change the language on my DPF712?.
Please visit the Trouble Shooting web page and look under DIGITAL PHOTO FRAME.
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| DPF712 |
Q:
How do I set up the slideshow with background music in my DPF712?
Please visit the Trouble Shooting web page and look under DIGITAL PHOTO FRAME.
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| DPF712 |
Q:
What is the screen resolution of my DPF712?
1440 (H) X 234 (V) pixels.
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| DPF712 |
Q:
Which media cards should I attach with my DPF712?
It is compatible with SD, XD, Multimedia card, Memory stick and USB stick (including MP3 player).
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| DPF712 |
Q:
What is the internal memory of this product as I like to download some pictures before gifting it?
DPF712 does not have any internal memory. It can not store any pictures. It can only display the digital files stored in the media card attached to it.
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| DPF712 |
Q:
Where can I purchase a replacement remote control for my unit?
Replacement remote control can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.
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| DPF712 |
Q:
Where can I purchase a replacement AC adaptor for my unit?
Replacement AC adaptor can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.
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| DVD PLAYERS |
| Model Number |
Question & Answer |
| DVD2100 |
Q:
Can my DVD2100 record DVD-R/RW discs too?
Yes, DVD2100 can record both DVD+R/RW & DVD-R/RW discs.
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| All Portable DVD Player |
Q:
Where can I purchase a Car adaptor for my DVD player?
Replacement Car adaptor can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit, model number of the included AC adaptor and the part required.
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| All Portable DVD Player |
Q:
Where can I purchase a replacement DVD battery?
Replacement portable DVD batteries can be purchased for $30 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of your unit and part required.
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| All Portable DVD Player |
Q:
Where can I purchase a replacement remote control for my unit?
Replacement remote control can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.
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| All Portable DVD Player |
Q:
Where can I purchase an AC adaptor for my DVD Player?
Replacement AC adaptor can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and the model number of the AC adaptor. Every AC adaptor has a model number which can be seen on its label.
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| GLOBAL POSITIONING SYSTEM |
| Model Number |
Question & Answer |
| GPD357 |
Q:
How many Points of Interest are there?
11 million
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| GPD357 |
Q:
How do I get the map updates?
You can download the map updates from website address: http://www.teleatlas.com.
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| IPOD Accessories |
| Model Number |
Question & Answer |
| IP9844 |
Q:
Why is my IP9844 not playing the iPod Video?
Go to the main menu of your iPod player, select "Videos" and press enter. In the resulting window, select "Video Settings" and press enter. In settings, ensure that "TV Out" setting is set to "On". In this condition, the iPod screen will not play the video but you can enjoy the video on the much bigger screen of IP9844. You can do these settings even while your iPod is docked on to IP9844 by using remote control. If the "Video In/Out" terminal of the IP9844 is connected to another TV, you can enjoy the video on that TV too.
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| MP3 PLAYERS |
| Model Number |
Question & Answer |
| MP131 |
Q:
How do I upgrade my MP131 player?
Download the Upgrade tool at http://www.curtisint.com/html/custservice/manuals/CUR_MP131_UPDATE_EN.ZIP
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| MP3257 |
Q:
How do I upgrade my MP3257 player?
Download the Upgrade tool at http://www.curtisint.com/html/custservice/manuals/CUR_MP3257_UPDATE_EN.ZIP
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| MP1000 |
Q:
Why does it say on the back, upto 8 hours voice recording for 128 Mb?
The MP1000 unit is a 1GB unit.The statement regarding 128MB is referring to VOICE recording capabilities.The statement is Maximum VOICE Recording Time per 128MB. If the memory capacity is bigger, the recording time will be longer.
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| S/MPK1021&S/MPK2021 |
Q:
How do I upgrade the Firmware of my MP3 Player models SMPK1021, SMPK2021, MPK1021 & MPK2021?
Click on the following link to download the firmware upgrade http://www.curtisint.com/html/custservice/manuals/CUR_MPK1021, MPK2021_FW-UPGRADE.ZIP
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| S/MPK1021&S/MPK2021 |
Q:
What procedure do I follow to download the upgraded Firmware in my MP3 Players as above?
See the procedure of downloading the upgraded Firmware in MP3 Player at http://www.curtisint.com/html/custservice/manuals/CUR_MPK1021, MPK2021_UPGRADE-PROCEDURE.PDF
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| All Portable MP3 Players |
Q:
What is the maximum voice recording time on my MP3 player?
Recording Time per 128MB depends on the sampling rate, a higher recording sampling frequency brings better recording quality, but takes more memory space. Below is the recording time with different sampling rate: 8000 Hz --- 8 hours ; 11025 Hz--- 5.8 hours ; 16000 Hz---4 hours ; 22050 Hz----2.9 hours ; 32000 Hz----2 hours. If the memory capacity is bigger, the recording time will be longer, for example, 256MB has maximum 16 hours recording time.
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| All Portable MP3 Players |
Q:
Where can I purchase a USB cable for my MP3 player?
Replacement USB cable can be purchased for $7 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario, M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.
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| All Portable MP3 Players |
Q:
Why can't I use all the memory in my MP3 player?
Your Curtis MP3 player is coming preformatted from the factory in FAT16. Although the max FAT16 file/folder limit is 512 for the root directory, long file names can reduce the number of available files and folders in the root folder. (Such is the case with MP3 song titles) This is due to a Windows FAT16 formatting limitation. SOLUTION: REFORMAT THE MP3 FILE SYSTEM IN FAT32. This should theoretically increase the maximum number of files/folders to 65,536 and thereby eliminate this type of problem.
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| All Portable MP3 Players |
Q:
How do I format MP3 on MAC computer?
To format the MP3 drive, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Plug the MP3 in USB plug and the computer will detect a new removable drive (untitled). Then click once to highlight the drive. On the top menu choose: special --> erase disk --> rename it (optional) --> click on erase. Once done, the formatting is complete.
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| All Portable MP3 Players |
Q:
How do I upload files from my computer to my MP3?
To upload music files onto your player, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Plug the MP3 player into the USB port on your computer. Then, go into the folder that contains the music files you wish to upload. Click or highlight on the files. RIGHT CLICK and "Send to Removable Disk E" (or F depending on how many drives are on your computer). OR you can also drag your music files from the folder and drop them into the “Removable Disk”.
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| All Portable MP3 Players |
Q:
How do I format MP3 on Win2k/XP computer?
To format the MP3 drive, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Double click on “My Computer”. Right click on “removable drive” (it is the MP3 drive). Right click and navigate to “Format”. Under the "File System" select “FAT” or “FAT32”. Left click on "Start" to reformat your player.
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| MPK8854UK |
Q:
Will my MPK8854UK support a 4GB TFCard in the built-in TF card slot?
It will support TF cards having memory upto 2GB.
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| SMPK1066/SMPK2066/SMPK4066 |
Q:
Where can I find the firmware upgrade for my MP3 Player?
Click on the following link to download the firmware upgrade http://www.curtisint.com/html/custservice/manuals/SYL_SMPK4066_FW UPDATE.RAR
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| MPS515/MPS1015/MPS2015 |
Q:
Where can I find the Driver CD for my MP3 player?
Click on the following link to download the Driver CD http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_DR98.ZIP
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| MPS515/MPS1015/MPS2015 |
Q:
How do I upgrade the Firmware of my MP3 Player?
Click on the following link to download the Firmware upgrade http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_FW-UPGRADE.ZIP
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| MPS515/MPS1015/MPS2015 |
Q:
What procedure do I follow to download the Firmware Upgrade in my MP3 Player?
Click on the following link to download the procedure file http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_UPGRADE-PROCEDURE.PDF
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| MICROWAVES |
| Model Number |
Question & Answer |
| All Microwaves |
Q:
Where can I purchase a replacement glass tray for my microwave?
Replacement microwave plates can be purchased for $25 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number and part required.
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| All Microwaves |
Q:
There is a cardboard plate on the inside of my microwave. Am I supposed to remove it?
NO, this cardboard plate is NOT to be removed. It is an airwave guide cover (made from MICA material) that assists the microwave in distributing the heat evenly. Removing this cardboard plate may cause damage to the inner liner of the microwave.
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| WATER DISPENSERS |
| Model Number |
Question & Answer |
| MWC612 |
Q:
Where can I purchase a replacement filter for MWC612?
Replacement filters can be purchased for $20 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario, M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.
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| MWC612 |
Q:
How often should I change the water filter?
The filter should be replaced once every 6 month, twice a year.
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| All Igloo Water Dispensers |
Q:
Where can I purchase a replacement water tap for my water dispenser?
Replacement water taps, both Hot & Cold, can be purchased for $8.00 each from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.
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