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    DIGITAL PHOTO FRAME
Model Number Problems & Solutions
DPF712 Q: I accidently set it up in Chinese. How do I reset it up for English?
1. Switch on the unit. 2. Select "Setup", the middle icon in the 2nd row, using Left & Right buttons. Press 'Enter/Mode' button. 3. Window for 'Language Set' will open with languages in following order from top to bottom: Chinese, English, Dutch, French & Spanish. 3. Press 'Right' button once to enter. 4. Use UP/DN buttons to select the desired language (It is possible that unit may be pre-set in a language user can't read, he can select in the order as given above) 5. Press "Enter/Mode" button. 6. Press "Left" to exit.
 
DPF712 Q: I can not set up the slideshow with background music in my DPF712
To listen to the music while seeing the pictures, please do as follows: * Connect the media card to the computer, create a new folder and put all your pictures and songs in that. Give any name to recognize, say "Photo+Music". * Attach the media card with DPF712 * Select "Combo" in the function select menu using L/R and Up/Down arrow keys on the unit or remote * Press 'Enter', select the card on the screen and press 'Enter' again. * Now you can see all the folders (directories), which are there in the media card including "Photo+Music". * Select the folder, press right key, go down to select the music file you wish to play first and press 'Enter'. Now you can enjoy the slide show with your favourite music in the background.
 
DPF712 Q: I accidently set it up in Chinese. How do I reset it up for English?
1. Switch on the unit. 2. Select "Setup", the middle icon in the 2nd row, using Left & Right buttons. Press 'Enter/Mode' button. 3. Window for 'Language Set' will open with languages in following order from top to bottom: Chinese, English, Dutch, French & Spanish. 3. Press 'Right' button once to enter. 4. Use UP/DN buttons to select the desired language (It is possible that unit may be pre-set in a language user can't read, he can select in the order as given above) 5. Press "Enter/Mode" button. 6. Press "Left" to exit.
 
DPF712 Q: I can not set up the slideshow with background music in my DPF712
To listen to the music while seeing the pictures, please do as follows: * Connect the media card to the computer, create a new folder and put all your pictures and songs in that. Give any name to recognize, say "Photo+Music". * Attach the media card with DPF712 * Select "Combo" in the function select menu using L/R and Up/Down arrow keys on the unit or remote * Press 'Enter', select the card on the screen and press 'Enter' again. * Now you can see all the folders (directories), which are there in the media card including "Photo+Music". * Select the folder, press right key, go down to select the music file you wish to play first and press 'Enter'. Now you can enjoy the slide show with your favourite music in the background.
 
DPF712 Q: I accidently set it up in Chinese. How do I reset it up for English?
1. Switch on the unit. 2. Select "Setup", the middle icon in the 2nd row, using Left & Right buttons. Press 'Enter/Mode' button. 3. Window for 'Language Set' will open with languages in following order from top to bottom: Chinese, English, Dutch, French & Spanish. 3. Press 'Right' button once to enter. 4. Use UP/DN buttons to select the desired language (It is possible that unit may be pre-set in a language user can't read, he can select in the order as given above) 5. Press "Enter/Mode" button. 6. Press "Left" to exit.
 
DPF712 Q: I can not set up the slideshow with background music in my DPF712
To listen to the music while seeing the pictures, please do as follows: * Connect the media card to the computer, create a new folder and put all your pictures and songs in that. Give any name to recognize, say "Photo+Music". * Attach the media card with DPF712 * Select "Combo" in the function select menu using L/R and Up/Down arrow keys on the unit or remote * Press 'Enter', select the card on the screen and press 'Enter' again. * Now you can see all the folders (directories), which are there in the media card including "Photo+Music". * Select the folder, press right key, go down to select the music file you wish to play first and press 'Enter'. Now you can enjoy the slide show with your favourite music in the background.
 
    DVD PLAYERS
Model Number Problems & Solutions
DVD1044 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then DOWN ARROW button 7 times. Then RIGHT ARROW 1 time. Press Enter.
 
DVD1044 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then DOWN ARROW button 7 times. Then RIGHT ARROW 1 time. Press Enter.
 
DVD1044 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then DOWN ARROW button 7 times. Then RIGHT ARROW 1 time. Press Enter.
 
DVD1042 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Press Enter. Then press the DOWN ARROW button 2 times. Then press Enter.
 
DVD1042 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Press Enter. Then press the DOWN ARROW button 2 times. Then press Enter.
 
DVD1042 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Press Enter. Then press the DOWN ARROW button 2 times. Then press Enter.
 
TDVD6048 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then RIGHT ARROW button 4 times. Press Enter. Then DOWN ARROW button 2 times. Press Enter. Then RIGHT ARROW 1 time. Press Enter.
 
TDVD6048 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then RIGHT ARROW button 4 times. Press Enter. Then DOWN ARROW button 2 times. Press Enter. Then RIGHT ARROW 1 time. Press Enter.
 
TDVD6048 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then RIGHT ARROW button 4 times. Press Enter. Then DOWN ARROW button 2 times. Press Enter. Then RIGHT ARROW 1 time. Press Enter.
 
DVD1055 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Press Enter. Then press the DOWN ARROW button 2 times. Then press Enter.
 
DVD1055 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Press Enter. Then press the DOWN ARROW button 2 times. Then press Enter.
 
DVD1055 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Press Enter. Then press the DOWN ARROW button 2 times. Then press Enter.
 
DVD1056 Q: All I see are vertical lines!
This happens when the unit is in the wrong TV mode (I.e. NTSC or PAL). To correct this, press the SETUP button, then press the Down Arrow Button 7 times, then press the Right Arrow button 1 time and then press ENTER. This should reset your video.
 
DVD1056 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the DOWN ARROW button 7 times. Then press the RIGHT ARROW button 1 time. Then press Enter.
 
DVD1056 Q: All I see are vertical lines!
This happens when the unit is in the wrong TV mode (I.e. NTSC or PAL). To correct this, press the SETUP button, then press the Down Arrow Button 7 times, then press the Right Arrow button 1 time and then press ENTER. This should reset your video.
 
DVD1056 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the DOWN ARROW button 7 times. Then press the RIGHT ARROW button 1 time. Then press Enter.
 
DVD1056 Q: All I see are vertical lines!
This happens when the unit is in the wrong TV mode (I.e. NTSC or PAL). To correct this, press the SETUP button, then press the Down Arrow Button 7 times, then press the Right Arrow button 1 time and then press ENTER. This should reset your video.
 
DVD1056 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the DOWN ARROW button 7 times. Then press the RIGHT ARROW button 1 time. Then press Enter.
 
DVD5036 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Then the DOWN ARROW button. Then press Enter.
 
DVD5036 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Then the DOWN ARROW button. Then press Enter.
 
DVD5036 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Then the DOWN ARROW button. Then press Enter.
 
DVD5038 Q: The screen is blank!
To reset the video output on your DVD, follow these instructions. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Then the DOWN ARROW button 1 time. UP ARROW button 1 time. RIGHT ARROW button 1 time. Then press Enter.
 
DVD5038 Q: The screen is blank!
To reset the video output on your DVD, follow these instructions. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Then the DOWN ARROW button 1 time. UP ARROW button 1 time. RIGHT ARROW button 1 time. Then press Enter.
 
DVD5038 Q: The screen is blank!
To reset the video output on your DVD, follow these instructions. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Then the DOWN ARROW button 1 time. UP ARROW button 1 time. RIGHT ARROW button 1 time. Then press Enter.
 
DVD1048 Q: I get little or no sound from my speakers when hooking the unit to my Stereo TV/Stereo Sound System
DVD1084 comes with fully decoded Dolby Digital (5.1) outputs in the back for full surround playback. The unit comes from the factory with Dolby Digital 5.1 enabled. What you are hearing is only the effects on the Front left and Front right channels being played back when your unit is hooked up to playback in stereo. In order to hear all the missing audio information into Stereo playback configurations, stereo output must be selected in the Speaker Setup Menu. Pls follow the following procedure: (1) Make sure there is no disk in the unit (2) Press Setup (3) Press the right arrow 4 times for Speaker Setup (4) Press the down arrow 1 time and press Enter (5) Select Stereo and press Setup to exit. You should now hear all 6 channels of information downmixed into stereo on your speakers
 
DVD1048 Q: I get little or no sound from my speakers when hooking the unit to my Stereo TV/Stereo Sound System
DVD1084 comes with fully decoded Dolby Digital (5.1) outputs in the back for full surround playback. The unit comes from the factory with Dolby Digital 5.1 enabled. What you are hearing is only the effects on the Front left and Front right channels being played back when your unit is hooked up to playback in stereo. In order to hear all the missing audio information into Stereo playback configurations, stereo output must be selected in the Speaker Setup Menu. Pls follow the following procedure: (1) Make sure there is no disk in the unit (2) Press Setup (3) Press the right arrow 4 times for Speaker Setup (4) Press the down arrow 1 time and press Enter (5) Select Stereo and press Setup to exit. You should now hear all 6 channels of information downmixed into stereo on your speakers
 
DVD1048 Q: I get little or no sound from my speakers when hooking the unit to my Stereo TV/Stereo Sound System
DVD1084 comes with fully decoded Dolby Digital (5.1) outputs in the back for full surround playback. The unit comes from the factory with Dolby Digital 5.1 enabled. What you are hearing is only the effects on the Front left and Front right channels being played back when your unit is hooked up to playback in stereo. In order to hear all the missing audio information into Stereo playback configurations, stereo output must be selected in the Speaker Setup Menu. Pls follow the following procedure: (1) Make sure there is no disk in the unit (2) Press Setup (3) Press the right arrow 4 times for Speaker Setup (4) Press the down arrow 1 time and press Enter (5) Select Stereo and press Setup to exit. You should now hear all 6 channels of information downmixed into stereo on your speakers
 
DVD1045E Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Press ENTER. DOWN ARROW button 1 time. Then press Enter
 
DVD1045E Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Press ENTER. DOWN ARROW button 1 time. Then press Enter
 
DVD1045E Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 3 times. Press ENTER. DOWN ARROW button 1 time. Then press Enter
 
    DVD HOME SYSTEMS
Model Number Problems & Solutions
DVD5028P Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then RIGHT ARROW button 4 times. Press Enter. Then DOWN ARROW button 2 times. Press Enter.
 
DVD5028P Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then RIGHT ARROW button 4 times. Press Enter. Then DOWN ARROW button 2 times. Press Enter.
 
DVD5028P Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then RIGHT ARROW button 4 times. Press Enter. Then DOWN ARROW button 2 times. Press Enter.
 
DVD6040 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite conenction (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 4 times. Then press ENTER. Then the DOWN ARROW button 3 times. Then press Enter.
 
DVD6040 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite conenction (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 4 times. Then press ENTER. Then the DOWN ARROW button 3 times. Then press Enter.
 
DVD6040 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite conenction (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the RIGHT ARROW button 4 times. Then press ENTER. Then the DOWN ARROW button 3 times. Then press Enter.
 
DVD6041 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then RIGHT ARROW button 4 times. Press Enter. Then DOWN ARROW button 3 times. Press Enter.
 
DVD6041 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then RIGHT ARROW button 4 times. Press Enter. Then DOWN ARROW button 3 times. Press Enter.
 
DVD6041 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then RIGHT ARROW button 4 times. Press Enter. Then DOWN ARROW button 3 times. Press Enter.
 
DVD6500 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the DOWN ARROW button 3 times. Press OK. Then press the DOWN ARROW button 8 times, RIGHT ARROW 1 time. Then press OK.
 
DVD6500 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the DOWN ARROW button 3 times. Press OK. Then press the DOWN ARROW button 8 times, RIGHT ARROW 1 time. Then press OK.
 
DVD6500 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then the DOWN ARROW button 3 times. Press OK. Then press the DOWN ARROW button 8 times, RIGHT ARROW 1 time. Then press OK.
 
DVD5028 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then DOWN ARROW button 7 times. Then RIGHT ARROW 1 time. Press Enter.
 
DVD5028 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then DOWN ARROW button 7 times. Then RIGHT ARROW 1 time. Press Enter.
 
DVD5028 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then DOWN ARROW button 7 times. Then RIGHT ARROW 1 time. Press Enter.
 
DVD5029 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then DOWN ARROW button 7 times. Then RIGHT ARROW 1 time. Press Enter.
 
DVD5029 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then DOWN ARROW button 7 times. Then RIGHT ARROW 1 time. Press Enter.
 
DVD5029 Q: The screen is blank!
To reset the video output on your DVD, follow these instruction. Connect to standard composite connection (yellow video input on TV and yellow video output on DVD). Remove any DVD's from the unit. Turn the unit off, wait 10 seconds and then turn it on again. Using the remote, press SETUP, then DOWN ARROW button 7 times. Then RIGHT ARROW 1 time. Press Enter.
 
    IPOD ACCESSORY
Model Number Problems & Solutions
IP9844 Q: The IP9844 is not playing iPod Video!
This may be caused due to incorrect video settings. Go to the main menu of your iPod player, select "Videos" and press enter. In the resulting window, select "Video Settings" and press enter. In settings, ensure that "TV Out" setting is set to "On". In this condition, the iPod screen will not play the video but you can enjoy the video on the much bigger screen of IP9844. You can do these settings even while your iPod is docked on to IP9844 by using remote control. If the "Video In/Out" terminal of the IP9844 is connected to another TV, you can enjoy the video on that TV too.
 
IP9844 Q: The IP9844 is not playing iPod Video!
This may be caused due to incorrect video settings. Go to the main menu of your iPod player, select "Videos" and press enter. In the resulting window, select "Video Settings" and press enter. In settings, ensure that "TV Out" setting is set to "On". In this condition, the iPod screen will not play the video but you can enjoy the video on the much bigger screen of IP9844. You can do these settings even while your iPod is docked on to IP9844 by using remote control. If the "Video In/Out" terminal of the IP9844 is connected to another TV, you can enjoy the video on that TV too.
 
IP9844 Q: The IP9844 is not playing iPod Video!
This may be caused due to incorrect video settings. Go to the main menu of your iPod player, select "Videos" and press enter. In the resulting window, select "Video Settings" and press enter. In settings, ensure that "TV Out" setting is set to "On". In this condition, the iPod screen will not play the video but you can enjoy the video on the much bigger screen of IP9844. You can do these settings even while your iPod is docked on to IP9844 by using remote control. If the "Video In/Out" terminal of the IP9844 is connected to another TV, you can enjoy the video on that TV too.
 
    LCD TELEVISIONS
Model Number Problems & Solutions
RLC3207 Q: After I select "Multimedia", the Source button on the cabinet does not respond. How do I get out?
In Multimedia mode, the Source button of the cabinet has 2 functions to perform - "confirm" and " source". The "confirm" function is the default priority to implement the multimedia option. So the button needs to be long pressed for 3-4 seconds to implement the funtion of " Source".
 
RLC3207 Q: After I select "Multimedia", the Source button on the cabinet does not respond. How do I get out?
In Multimedia mode, the Source button of the cabinet has 2 functions to perform - "confirm" and " source". The "confirm" function is the default priority to implement the multimedia option. So the button needs to be long pressed for 3-4 seconds to implement the funtion of " Source".
 
RLC3207 Q: After I select "Multimedia", the Source button on the cabinet does not respond. How do I get out?
In Multimedia mode, the Source button of the cabinet has 2 functions to perform - "confirm" and " source". The "confirm" function is the default priority to implement the multimedia option. So the button needs to be long pressed for 3-4 seconds to implement the funtion of " Source".
 
LCD2603A Q: TV is not turning on. Plug is connected to the wall. The Power button on the remote has no effect.
Please check whether the mail power switch is turned on. It is under the cabinet on the right side.
 
LCD2603A Q: TV is not turning on. Plug is connected to the wall. The Power button on the remote has no effect.
Please check whether the mail power switch is turned on. It is under the cabinet on the right side.
 
LCD2603A Q: TV is not turning on. Plug is connected to the wall. The Power button on the remote has no effect.
Please check whether the mail power switch is turned on. It is under the cabinet on the right side.
 
    MP3 PLAYERS
Model Number Problems & Solutions
MPS515/MPS1015/MPS2015 Q: When turned on, The WELCOME screen goes on but the unit shuts down after that even with new battery.
This may be caused due to damaged firmware but can be recovered by firmware upgrade. Click on the link given below to download the Firmware folder on your computer. When done, refer to file "procedure.doc", a Word file included in the Firmware folder, and follow the procedure to upgrade the Firmware of MP3 player. Download the Firmware folder at http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_FW-UPGRADE.ZIP
 
MPS515/MPS1015/MPS2015 Q: The computer does not recognize the MP3 player.
Upgrade the Firmware of the MP3 player, as procedure explained above.
 
MPS515/MPS1015/MPS2015 Q: I require the driver CD, supplied with the MP3.
Click on the following link to download the Driver CD folder on your computer http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_DR98.ZIP
 
MPS515/MPS1015/MPS2015 Q: What procedure do I follow to download the Firmware Upgrade in my MP3 Player?
Click on the following link to download the procedure file http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_UPGRADE-PROCEDURE.PDF
 
MPS515/MPS1015/MPS2015 Q: When turned on, The WELCOME screen goes on but the unit shuts down after that even with new battery.
This may be caused due to damaged firmware but can be recovered by firmware upgrade. Click on the link given below to download the Firmware folder on your computer. When done, refer to file "procedure.doc", a Word file included in the Firmware folder, and follow the procedure to upgrade the Firmware of MP3 player. Download the Firmware folder at http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_FW-UPGRADE.ZIP
 
MPS515/MPS1015/MPS2015 Q: The computer does not recognize the MP3 player.
Upgrade the Firmware of the MP3 player, as procedure explained above.
 
MPS515/MPS1015/MPS2015 Q: I require the driver CD, supplied with the MP3.
Click on the following link to download the Driver CD folder on your computer http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_DR98.ZIP
 
MPS515/MPS1015/MPS2015 Q: What procedure do I follow to download the Firmware Upgrade in my MP3 Player?
Click on the following link to download the procedure file http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_UPGRADE-PROCEDURE.PDF
 
MPS515/MPS1015/MPS2015 Q: When turned on, The WELCOME screen goes on but the unit shuts down after that even with new battery.
This may be caused due to damaged firmware but can be recovered by firmware upgrade. Click on the link given below to download the Firmware folder on your computer. When done, refer to file "procedure.doc", a Word file included in the Firmware folder, and follow the procedure to upgrade the Firmware of MP3 player. Download the Firmware folder at http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_FW-UPGRADE.ZIP
 
MPS515/MPS1015/MPS2015 Q: The computer does not recognize the MP3 player.
Upgrade the Firmware of the MP3 player, as procedure explained above.
 
MPS515/MPS1015/MPS2015 Q: I require the driver CD, supplied with the MP3.
Click on the following link to download the Driver CD folder on your computer http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_DR98.ZIP
 
MPS515/MPS1015/MPS2015 Q: What procedure do I follow to download the Firmware Upgrade in my MP3 Player?
Click on the following link to download the procedure file http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_UPGRADE-PROCEDURE.PDF
 
All Portable MP3 Players Q: I cannot play some WMA files.
Some WMA (Windows Media) files have DRM technology (Direct Rights Management). These music files are coded with certain access rights that will enable or disable the ability to copy or share that particular song. These WMA files cannot be copied to your MP3 player using the Drag And Drop method. You need to open the file using a Windows Media Player (available for free download from http://www.microsoft.com/windows/windowsmedia/download/). Once opened, create your playlist. Then select "File" on top menu. Choose "Copy" then "to Portable Device" function. This will enable you to listen to your WMA files on your MP3 player.
 
All Portable MP3 Players Q: LCD displays nothing after turning on the MP3 player.
Please verify the battery by reinserting the battery correctly or replacing it. If this does not help, you will have to put the player in recovery mode and refresh the firmware. First, do the setup/download for "Sigmatel MSCN Audio Player" from your CD into your computer. Then, please follow the instructions in the Trouble Shooting section from your CD.
 
All Portable MP3 Players Q: Reformatting on the MAC OS 10 platform does not work.
To reformat all MP3 players on this platform please do the following. Connect the MP3 player to the USB port. Double click on the MP3 player hard drive icon that appears on the desktop. Double click on Applications. Double click on Utilities. Double click on the Disk Utility Icon. Select from the Source List on the left hand side of the MP3 player then select Erase Disk and reformat the MP3 player.
 
All Portable MP3 Players Q: I cannot play some WMA files.
Some WMA (Windows Media) files have DRM technology (Direct Rights Management). These music files are coded with certain access rights that will enable or disable the ability to copy or share that particular song. These WMA files cannot be copied to your MP3 player using the Drag And Drop method. You need to open the file using a Windows Media Player (available for free download from http://www.microsoft.com/windows/windowsmedia/download/). Once opened, create your playlist. Then select "File" on top menu. Choose "Copy" then "to Portable Device" function. This will enable you to listen to your WMA files on your MP3 player.
 
All Portable MP3 Players Q: LCD displays nothing after turning on the MP3 player.
Please verify the battery by reinserting the battery correctly or replacing it. If this does not help, you will have to put the player in recovery mode and refresh the firmware. First, do the setup/download for "Sigmatel MSCN Audio Player" from your CD into your computer. Then, please follow the instructions in the Trouble Shooting section from your CD.
 
All Portable MP3 Players Q: Reformatting on the MAC OS 10 platform does not work.
To reformat all MP3 players on this platform please do the following. Connect the MP3 player to the USB port. Double click on the MP3 player hard drive icon that appears on the desktop. Double click on Applications. Double click on Utilities. Double click on the Disk Utility Icon. Select from the Source List on the left hand side of the MP3 player then select Erase Disk and reformat the MP3 player.
 
All Portable MP3 Players Q: I cannot play some WMA files.
Some WMA (Windows Media) files have DRM technology (Direct Rights Management). These music files are coded with certain access rights that will enable or disable the ability to copy or share that particular song. These WMA files cannot be copied to your MP3 player using the Drag And Drop method. You need to open the file using a Windows Media Player (available for free download from http://www.microsoft.com/windows/windowsmedia/download/). Once opened, create your playlist. Then select "File" on top menu. Choose "Copy" then "to Portable Device" function. This will enable you to listen to your WMA files on your MP3 player.
 
All Portable MP3 Players Q: LCD displays nothing after turning on the MP3 player.
Please verify the battery by reinserting the battery correctly or replacing it. If this does not help, you will have to put the player in recovery mode and refresh the firmware. First, do the setup/download for "Sigmatel MSCN Audio Player" from your CD into your computer. Then, please follow the instructions in the Trouble Shooting section from your CD.
 
All Portable MP3 Players Q: Reformatting on the MAC OS 10 platform does not work.
To reformat all MP3 players on this platform please do the following. Connect the MP3 player to the USB port. Double click on the MP3 player hard drive icon that appears on the desktop. Double click on Applications. Double click on Utilities. Double click on the Disk Utility Icon. Select from the Source List on the left hand side of the MP3 player then select Erase Disk and reformat the MP3 player.
 
MPK/SMPK1062&2062 Q: I selected a language in the "Language" sub-menu, which I can't read. How do I go back to English?
Switch on the unit. Go to "Setup" and press "M" to open the "Setup" menu. Use the Right arrow button to go down to 3rd option and press "M". Use the Right arrow button to go down to 2nd option and press "M". The "Setup" menu will open in English. Long press "M" to exit.
 
MPK/SMPK1062&2062 Q: I selected a language in the "Language" sub-menu, which I can't read. How do I go back to English?
Switch on the unit. Go to "Setup" and press "M" to open the "Setup" menu. Use the Right arrow button to go down to 3rd option and press "M". Use the Right arrow button to go down to 2nd option and press "M". The "Setup" menu will open in English. Long press "M" to exit.
 
MPK/SMPK1062&2062 Q: I selected a language in the "Language" sub-menu, which I can't read. How do I go back to English?
Switch on the unit. Go to "Setup" and press "M" to open the "Setup" menu. Use the Right arrow button to go down to 3rd option and press "M". Use the Right arrow button to go down to 2nd option and press "M". The "Setup" menu will open in English. Long press "M" to exit.
 
    MICROWAVES
Model Number Problems & Solutions
All Microwaves Q: My RCA microwave is not heating. There is light inside and the plate is turning.
The microwave is defective and needs to be repaired. Please contact customer service for assistance.
 
All Microwaves Q: My RCA microwave is not heating. There is light inside and the plate is turning.
The microwave is defective and needs to be repaired. Please contact customer service for assistance.
 
All Microwaves Q: My RCA microwave is not heating. There is light inside and the plate is turning.
The microwave is defective and needs to be repaired. Please contact customer service for assistance.
 
    PORTABLE DVD PLAYER
Model Number Problems & Solutions
DVD8723 Q: There is no picture in secondary screen!
This may be caused due the defective cable which connects the secondary screen with the main screen. If the cable is alright, then there may be a technical failure in the unit and it is advisable to take it to a repair centre.
 
DVD8723 Q: There is no picture in secondary screen!
This may be caused due the defective cable which connects the secondary screen with the main screen. If the cable is alright, then there may be a technical failure in the unit and it is advisable to take it to a repair centre.
 
DVD8723 Q: There is no picture in secondary screen!
This may be caused due the defective cable which connects the secondary screen with the main screen. If the cable is alright, then there may be a technical failure in the unit and it is advisable to take it to a repair centre.
 
    REMOTE CONTROLS
Model Number Problems & Solutions
CURTIS REMOTES Q: The unit does not respond to the remote control.
It can be caused by the remote or the main unit. To identify if it is the remote control that causes the problem or not, you will need a digital camera with an LCD screen. -1- Point the remote at the camera lens. -2- Press any button on the remote control while viewing the LCD screen. -3- If you see a light blinking in the LCD Screen, your remote is working but the main unit is not receiving the signal. -4- If there is no light blinking on the LCD screen, your remote is defective and you will need to replace it. Please contact our customer service for assistance.
 
CURTIS REMOTES Q: The unit does not respond to the remote control.
It can be caused by the remote or the main unit. To identify if it is the remote control that causes the problem or not, you will need a digital camera with an LCD screen. -1- Point the remote at the camera lens. -2- Press any button on the remote control while viewing the LCD screen. -3- If you see a light blinking in the LCD Screen, your remote is working but the main unit is not receiving the signal. -4- If there is no light blinking on the LCD screen, your remote is defective and you will need to replace it. Please contact our customer service for assistance.
 
CURTIS REMOTES Q: The unit does not respond to the remote control.
It can be caused by the remote or the main unit. To identify if it is the remote control that causes the problem or not, you will need a digital camera with an LCD screen. -1- Point the remote at the camera lens. -2- Press any button on the remote control while viewing the LCD screen. -3- If you see a light blinking in the LCD Screen, your remote is working but the main unit is not receiving the signal. -4- If there is no light blinking on the LCD screen, your remote is defective and you will need to replace it. Please contact our customer service for assistance.
 
    WATER DISPENSERS
Model Number Problems & Solutions
MWC495 Q: Cold water does not come out.
The cold water compartment has formed ice which caused the blockage in the cold water tap. Please turn off the unit and unplug it overnight - this will defrost the ice in the cold water reservoir.
 
MWC495 Q: Cold water does not come out.
The cold water compartment has formed ice which caused the blockage in the cold water tap. Please turn off the unit and unplug it overnight - this will defrost the ice in the cold water reservoir.
 
MWC495 Q: Cold water does not come out.
The cold water compartment has formed ice which caused the blockage in the cold water tap. Please turn off the unit and unplug it overnight - this will defrost the ice in the cold water reservoir.
 
MWC500 Q: Hot water leaking out from cold water tap.
This is caused by an overflow from the hot water to the cold water reservoir. This results in raising the temperature in the cold water reservoir. Please contact customer service for assistance.
 
MWC500 Q: Cold water does not come out.
The cold water compartment has formed ice which caused the blockage in the cold water tap. Please turn off the unit and unplug it overnight - this will defrost the ice in the cold water reservoir.
 
MWC500 Q: Hot water leaking out from cold water tap.
This is caused by an overflow from the hot water to the cold water reservoir. This results in raising the temperature in the cold water reservoir. Please contact customer service for assistance.
 
MWC500 Q: Cold water does not come out.
The cold water compartment has formed ice which caused the blockage in the cold water tap. Please turn off the unit and unplug it overnight - this will defrost the ice in the cold water reservoir.
 
MWC500 Q: Hot water leaking out from cold water tap.
This is caused by an overflow from the hot water to the cold water reservoir. This results in raising the temperature in the cold water reservoir. Please contact customer service for assistance.
 
MWC500 Q: Cold water does not come out.
The cold water compartment has formed ice which caused the blockage in the cold water tap. Please turn off the unit and unplug it overnight - this will defrost the ice in the cold water reservoir.
 
 
 
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