CURTIS
TID991

What is SSN and LSN?

The Special Service Number is a sequence of digits that can be stored and used to gain access to certain features of a telephone network prior to dialing an actual phone number. It is similar to IP number and should apply from your telephone network company. SSN is useful for dialing long distance call. LDS is long distance code. For example, if you set the SSN as 17909, set LDS as 1 and set area code as 416. When you want to dial back the incoming no. 6742123, keeping press [DIAL] continuously for 3 seconds, then the phone will dial back ‘17909-1-416-6742123’ automatically. If you do not wish to enter those numbers, they can be skip to next setting.

CURTIS
DPF712

What is the internal memory of this product as I like to download some pictures before gifting it?

DPF712 does not have any internal memory. It can not store any pictures. It can only display the digital files stored in the media card attached to it.

CURTIS
DPF712

What is the screen resolution of my DPF712?

1440 (H) X 234 (V) pixels.

CURTIS
DPF712

Which media cards should I attach with my DPF712?

It is compatible with SD, XD, Multimedia card, Memory stick and USB stick (including MP3 player).

CURTIS
DPF712

How do I change the language on my DPF712?.

Please visit the Trouble Shooting web page and look under DIGITAL PHOTO FRAME.

CURTIS
DPF712

How do I set up the slideshow with background music in my DPF712?

Please visit the Trouble Shooting web page and look under DIGITAL PHOTO FRAME.

CURTIS
DRC8335

How do I finalize the DVD disc after the recording is over? I do not see any command on the display

You will be asked to finalize the DVD disc when you press the OPEN-CLOSE button to elect the disc.

CURTIS
DRC8335

Does my DRC8335 have a Tuner?

DRC8335 has an in-built ATSC tuner so you can not only view the desired channel but also record it on DVD disc or Video tape. You can also record one channel and view another channel at the same time.

CURTIS
DRC8335

I am unable to get the initial set up window on the TV screen after connecting the required channels

When turned on, the unit takes about 45-60 seconds before going to set up. It displays “Hello” during this period and will not respond to any command.

CURTIS
All DVD Players

Where can I purchase a replacement remote control for my unit?

Replacement remote control can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

CURTIS
DVD3602UKT

Why am I not getting picture and sound? The DVD player is connected with the TV through HDMI cable.

Connect the DVD with the TV using RCA cable and play a disc. Input of the TV should be set to “AV” mode. Remove the disc and press the set up button on the DVD remote control. Select 480P/576P or higher depending upon receiving capability of the TV and Connect the HDMI cable. Switch the TV to “HDMI” mode by selecting “HDMI” in the TV Input menu on your TV.

CURTIS
DVD2100

Can my DVD2100 record DVD-R/RW discs too?

Yes, DVD2100 can record both DVD+R/RW & DVD-R/RW discs.

CURTIS
GPD357

How many Points of Interest does it have?

11 million

CURTIS
GPD359

Where do I look for detailed information on operation of my GPS system?

Go to “Manuals & Downloads” via Support on the website and download GPS Operational Manual from page # 6

CURTIS
GPD359

Where can I purchase a replacement AC adaptor for my unit?

Replacement AC adaptor for GPD359 can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

CURTIS
GPD359

Do I need to download any drivers if I use my GPS as a media player? There is no driver CD included.

GPD359 has been designed to connect directly with computers operating above Windows 98. You need to download drivers only if your computer is operating on Windows 98.

CURTIS
GPD359

How do I store my daily routes in the Favorite folder? I lose them whenever I turn off the unit.

To store routes to the Favorite folder, do as follows: Turn on the unit. Click on “Navigation”. Click on “I Accept” at the bottom right. Click anywhere on the Motorway screen, it will take you to main menu. Turn the page & click on “Manage POI”. Click on “Add POI”. Click on “Address” & Store the information. While doing so, you will be given options. Choose “Favorite” and the information will be stored in that folder.

CURTIS
GPD359

How do I store home address? I lose it every time I switch off the unit.

To feed home address, do as follows: Go to the main menu after Sygic log in and click on “Settings”. Click on “Set home location”. Click on “Address and feed in the home address. The address will be stored in the “History” folder.

CURTIS
All GPS Systems

Where can I purchase a replacement Car adaptor for my unit?

Replacement Car adaptor for the GPS can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

CURTIS
All GPS Systems

How do I use the maps of other countries on my GPS system while travelling outside North America?

Download map of country you plan to visit on a 2GB SD card. It should be in .PAK format. Load the card in provided slot. Switch on the unit, click on “Navigation” and go to “Settings” in main menu. Explore the Setting options and choose ‘Switch Maps”. Here you can select map of country loaded on SD card. NOTE: We do not sell maps of other countries. You must proceed with this exercise only if you have access to the map of country you plan to visit.

CURTIS
GPD430/SGPD430

I see an instruction in the manual to install a T-flesh card but I do not see the card in the box?

To use the product as a media player or navigate in a country outside North America, you need to install a T-flash memory card (2GB micro SD card), blank ot loaded with the map software of the country you intend to navigate, into the slot on the right side of the unit. The memory card is not included in the standard accessory kit provided with the product.

CURTIS
GPD430/SGPD430

Is there a Wall Charger available for the GPS to charge at home?

Wall charger can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario, M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

CURTIS
GPD430/SGPD430

How do I make my GPS full Text-to-Speech?

Go to the main menu in navigation window. Click on “Settings”, go to the third page under “Settings” menu, click on “Set voice” icon and select the voice marked as “TTS” or “22Enhanced”.

CURTIS
GPD359B / GPD430

What do I do when I see the message “One or more maps of product have expire? Do you want activ…?”

Turn on the unit, enter ‘System’ menu in the initial screen and set the current date and time. The maps get activated when the unit is set to real time.

CURTIS
DVD6091

How do I get all the six speakers working? I am getting sound from only two front speakers.

To get all the six speakers working, you must play the DVD disc recorded with Dolby Digital 5.1 Surround. The disc recorded on Dolby Digital Stereo mode will drive only two speakers.

CURTIS
DVD6091

How do I play the TV audio over DVD6091 speakers?

Connect the Audio-out (R & L) ports of the TV to the FR & FL inputs ports of the Sub-woofer. You can now hear the transmitted audio from the speakers connected to FR & FL output ports of the Sub-woofer.

CURTIS
DVD5091

How do I play the TV audio over DVD5091 speakers?

Connect the Audio-out (R & L) ports of the TV to the FR & FL inputs ports of the Sub-woofer. You can now hear the transmitted audio from the speakers connected to FR & FL output ports of the Sub-woofer.

CURTIS
LCD3215A

How do I control the Tint in the TV? The option is disabled in the “Picture Menu”.

Go to Picture menu via main menu. Select Picture Mode and set it to ‘User’ mode. You will note that Tint and all other options are now enabled.

CURTIS
RT701A

Does my RT701A have a digital Tuner?

Yes, it has an ATSC tuner to receive digital transmission.

CURTIS
LCD2603A

Why is the TV not turning on? The power button on the remote or the cabinet does not work.

Connect the power cord to the wall socket. Turn on the main Power Switch fitted at the bottom of the cabinet on the right side. Now press the Power button on the remote or the cabinet to turn on the TV.

CURTIS
All Televisions

Where can I purchase a Remote control for my Television?

Please note to contact:

In Canada call -> 1-800-968-9853

In USA call our remote support distributor -> 1 (800) 736-6837

CURTIS
MPK8854UK

Does MP3 player model MPK8854UK support a 4GB TFCard?

It can support TF cards with memory upto 2GB.

CURTIS
SMPK1066/SMPK2066/SMPK4066

Where can I find the firmware upgrade for my MP3 Player?

Click on the following link to download the firmware upgrade http://www.curtisint.com/html/custservice/manuals/SYL_SMPK4066_FW_UPDATE.ZIP

CURTIS
MPS515/MPS1015/MPS2015

Where can I find the Driver CD for my MP3 player?

Click on the following link to download the Driver CD http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_DR98.ZIP

CURTIS
MPS515/MPS1015/MPS2015

How do I upgrade the Firmware of my MP3 Player?

Click on the following link to download the Firmware upgrade http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_FW-UPGRADE.ZIP

CURTIS
MPS515/MPS1015/MPS2015

What procedure do I follow to download the Firmware Upgrade in my MP3 Player?

Click on the following link to download the procedure file http://www.curtisint.com/html/custservice/manuals/CUR_MPS1015_UPGRADE-PROCEDURE.PDF

CURTIS
MP1000

Why does it say on the back, upto 8 hours voice recording for 128 Mb?

The MP1000 unit is a 1GB unit.The statement regarding 128MB is referring to VOICE recording capabilities.The statement is Maximum VOICE Recording Time per 128MB. If the memory capacity is bigger, the recording time will be longer.

CURTIS
S/MPK1021&S/MPK2021

How do I upgrade the Firmware of my MP3 Player models SMPK1021, SMPK2021, MPK1021 & MPK2021?

Click on the following link to download the firmware upgrade http://www.curtisint.com/html/custservice/manuals/CUR_MPK1021, MPK2021_FW-UPGRADE.ZIP

CURTIS
S/MPK1021&S/MPK2021

What procedure do I follow to download the upgraded Firmware in my MP3 Players as above?

See the procedure of downloading the upgraded Firmware in MP3 Player at http://www.curtisint.com/html/custservice/manuals/CUR_MPK1021, MPK2021_UPGRADE-PROCEDURE.PDF

CURTIS
All Portable MP3 Players

How do I format MP3 on MAC computer?

To format the MP3 drive, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Plug the MP3 in USB plug and the computer will detect a new removable drive (untitled). Then click once to highlight the drive. On the top menu choose: special –> erase disk –> rename it (optional) –> click on erase. Once done, the formatting is complete.

CURTIS
All Portable MP3 Players

How do I upload files from my computer to my MP3?

To upload music/photo/video files onto your player, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Plug the MP3 player into the USB port on your computer. Then, go into the folder that contains the music files you wish to upload. Click or highlight on the files. RIGHT CLICK and “Send to Removable Disk E” (or F depending on how many drives are on your computer). OR you can also drag your music files from the folder and drop them into the “Removable Disk”. In some models, you need to create a folder on the player and name it MVIDEO for storing the video files.

CURTIS
All Portable MP3 Players

How do I format MP3 on Win2k/XP computer?

To format the MP3 drive, make sure that the MP3 player is turned ON and is in the UNLOCKED position. Double click on “My Computer”. Right click on “removable drive” (it is the MP3 drive). Right click and navigate to “Format”. Under the “File System” select “FAT” or “FAT32”. Left click on “Start” to reformat your player.

CURTIS
All Portable MP3 Players

What is the maximum voice recording time on my MP3 player?

Recording Time per 128MB depends on the sampling rate, a higher recording sampling frequency brings better recording quality, but takes more memory space. Below is the recording time with different sampling rate: 8000 Hz — 8 hours ; 11025 Hz— 5.8 hours ; 16000 Hz—4 hours ; 22050 Hz—-2.9 hours ; 32000 Hz—-2 hours. If the memory capacity is bigger, the recording time will be longer, for example, 256MB has maximum 16 hours recording time.

CURTIS
All Portable MP3 Players

Where can I purchase a USB cable for my MP3 player?

Replacement USB cable can be purchased for $7 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario, M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

CURTIS
All Portable MP3 Players

Where can I purchase a USB charger for my MP3 player?

USB charger can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario, M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

CURTIS
All Portable MP3 Players

Why can’t I use all the memory in my MP3 player?

Your Curtis MP3 player is coming preformatted from the factory in FAT16. Although the max FAT16 file/folder limit is 512 for the root directory, long file names can reduce the number of available files and folders in the root folder. (Such is the case with MP3 song titles) This is due to a Windows FAT16 formatting limitation. SOLUTION: REFORMAT THE MP3 FILE SYSTEM IN FAT32. This should theoretically increase the maximum number of files/folders to 65,536 and thereby eliminate this type of problem.

CURTIS
All Nostalgia Turntables

Where can I purchase a replacement Needle (Stylus) for my Nostalgia Turntable?

Replacement Turntable Needle (Stylus) can be purchased for $8 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario, M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

CURTIS
All Portable DVD Players

Where can I purchase a replacement DVD battery?

Replacement DVD battery can be purchased for $25 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of your unit and part required.

CURTIS
All Portable DVD Players

What is the correct procedure to remove the waste battery from the DVD player?

Please follow the instructions as below to remove the waste battery from the portable DVD player: A) Pull out the screws on the bottom cover using a screwdriver to unpack the unit. B) Pull out the screws on the main circuit board to unpack the board. Now the battery can be seen. C) Cut the battery connections one by one using a plier and separate the battery from the unit. NOTE: Insulate each cable by insulating tape before disposing of the battery. To view a diagram of the procedure click on the following link: http://www.curtisint.com/html/custservice/manuals/DVD_BATTERY.pdf

CURTIS
All Portable DVD Players

Where can I purchase a AV cable for my DVD player?

The AV cable can be purchased for $7 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

CURTIS
All Portable DVD Players

Where can I purchase a Car adaptor for my DVD player?

The Car adaptor can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

CURTIS
All Portable DVD Players

Where can I purchase an AC/DC adaptor for my DVD player?

The AC/DC adaptor (Wall charger) can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and the model number of the AC adaptor. Every AC adaptor has a model number which can be seen on its label.

CURTIS
All Portable DVD Players

Where can I purchase a Remote control for my DVD player?

The Remote control can be purchased for $15 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

CURTIS
LT7028

How do I download the apps in my tablet?

Go to the website http://slideme.org and download “SAM v4.3”.

CURTIS
All Tablets

Why can’t I connect to the internet in my Tablet? It is Wi-Fi enabled.

You need to have an active Wi-Fi connection for the Tablet to connect to internet.

IGLOO
All Igloo Fridges

Can I plug in my fridge as soon as I get home?

Due to the carton movement during the shipping process, all fridges should be placed upright for atleast 2 – 4 hours before being plugged into an electricial outlet. This time will allow the oil in the compressor to settle back in its original place.

IGLOO
All Igloo Fridges

What should be the setting of the fridge at?

The setting should be set at 3 or 4 depending on the external temperature. On a cold day, setting should be set at 4 or 5. As on a hot day, the setting should be lower.

IGLOO
All Igloo Fridges

Where can I purchase a Thermostat for my Igloo fridge?

Replacement thermostat can be purchased for $12 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and all information printed on the thermostat.

IGLOO
FRF452

My Igloo Freezer model FRF452 does not have a drain plug as mentioned in the instruction manual.

The Igloo model FRF452 does not come with a drain plug. The absence of a drain plug has no impact on the performance of the product. It has a hole at the bottom and any water that comes gets drained out from this hole.

IGLOO
MWC612

How often should I change the water filter?

The filter should be replaced once every 6 month, twice a year.

IGLOO
All Igloo Water Dispensers

Where can I purchase a replacement water tap for my water dispenser?

Replacement water taps, both Hot & Cold, can be purchased for $8.00 each from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

IMODE
IP1002UK

How do I view the video files of my iPod on a TV using my IP1002?

To view the video files of the iPod on an external TV, go to “Video Settings” in the Video menu of the iPod. Set ‘TV Out’ to ON and ‘TV Signal’ to NTSC. Press Menu button to go back to Video menu screen and select the type of video file you wish to play. You may do these settings even while the iPod is docked on IP1002 by using remote control.

IMODE
IP9844

Why is my IP9844 not playing the iPod Video?

Go to the main menu of your iPod player, select “Videos” and press enter. In the resulting window, select “Video Settings” and press enter. In settings, ensure that “TV Out” setting is set to “On”. In this condition, the iPod screen will not play the video but you can enjoy the video on the much bigger screen of IP9844. You can do these settings even while your iPod is docked on to IP9844 by using remote control. If the “Video In/Out” terminal of the IP9844 is connected to another TV, you can enjoy the video on that TV too.

RCA
RLED5592A

How do I increase the volume level of my TV?

You may increase the volume level by performing a simple software upgrade. Click on the following link to download the software and the upgrading procedure http://www.curtisint.com/html/custservice/manuals/RCA_RLED5592A_SW.UPDATE.ZIP

RCA
All Microwaves

Where can I purchase a replacement glass tray for my microwave?

Replacement microwave plates can be purchased for $25 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number and part required.

RCA
All Microwaves

There is a cardboard plate on the inside of my microwave. Am I supposed to remove it?

NO, this cardboard plate is NOT to be removed. It is an airwave guide cover (made from MICA material) that assists the microwave in distributing the heat evenly. Removing this cardboard plate may cause damage to the inner liner of the microwave.

SYLVANIA
SPA021

How do I save radio stations as presets?

Long press I<<,>>I buttons to tune the stations, all stations found will be automatically saved to presets. Press I<<,>>I buttons to skip through the preset stations.

SYLVANIA
SDPF1089

How do I copy images from my SD card to the internal memory of the photo frame?

Click on the following link to download the website manual and refer to the last page http://www.curtisint.com/html/custservice/manuals/SYL_SDPF1089_EN.PDF

SYLVANIA
SMP1002 / SMP1012 / SMP2002

How do I recharge the Li-Polymer battery in my MP3 Player?

Make sure the power switch is set to “ON”. When you connect the MP3 with charger, the light next to power switch will turn on and won’t turn off. Another light, besides the earphone socket, indicates charging status. It remains on while the battery is charging. When the battery is full, this light will turn off.

SYLVANIA
SMP4029

The device is not charging or getting recognized by the computer.

The device comes with built-in battery completely discharged or empty due to safety regulations. Please connect the device with the computer for 4-5 hours before use.

SYLVANIA
SDVD8791

I have only one DVD disc. How do I watch it on both the screens?

To view the DVD disc on both the units, play the disc in B-Unit and connect the AV-OUT socket of B-unit with the AV-IN socket of A-Unit using the provided AV cable. Now press the IN/OUT button of the A-Unit to set it to the “IN” mode so it may receive the AV content coming from B-Unit via AV Cable.

SYLVANIA
All Dual Screen Portable DVD Players

Where can I purchase a DC/AV cable, the one which connects the master screen with the slave?

The DC/AV cable can be purchased for $12 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number of the unit and part required.

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