All Freezers


Manual Defrost Freezer models must be defrosted manually. For best operation, the freezer should be defrosted when the frost accumulation becomes 1/4 to 1/2 inch thick. Below are the instructions for manually defrosting your freezer.

• Turn the temperature control to OFF and unplug the freezer.

• Remove all food and place in corrugated boxes, insulated bags, picnic coolers, etc. Use towels and newspapers for insulation, as needed.

• Remove the drain plug (on models so equipped).

• With the door open, use pans of hot water to speed the loosening of frost. Remove large pieces of frost before they melt.

• Sponge the excess water from the bottom of the freezer as it collects to prevent overflowing.

• After defrosting, clean the inside of the freezer by wiping down with a baking soda and water solution. Rinse and dry.

• Be sure to replace drain cap (on models so equipped). Return the drain tube to its position and replace the grille.

• Plug the freezer in, return the temperature control to the normal position and return food to the freezer.

All Ice Makers

My Ice Maker Appears to be Scratched:

Your unit has been manufactured with a protective plastic film covering its stainless steel surfaces to prevent scratches during packaging and shipping.
Please gently peel off all of the protective plastic film to expose the stainless steel below.

All Ice Makers

My Ice Maker is Wet or has Condensation Inside:

Any moisture found when unpacking your icemaker is a result of Factory Quality Assurance Testing during the manufacturing process. You can be assured that your ice maker is factory fresh.

All Microwaves

There is a cardboard plate on the inside of my microwave. Am I supposed to remove it?

NO, this cardboard plate is NOT to be removed. It is an airwave guide cover (made from MICA material) that assists the microwave in distributing the heat evenly. Removing this cardboard plate may cause damage to the inner liner of the microwave.

All Microwaves

Where can I purchase a replacement glass tray for my microwave?

Replacement microwave plates can be purchased for $25 from Curtis International Ltd. Please mail a certified check or money order (payable to Curtis International Ltd) to 315 Attwell Drive, Etobicoke, Ontario M9W 5C1, ATTN: Customer Service Department. Make sure to include your name, complete mailing address, phone number with area code, model number and part required.